The modern business phone platform OpenPhone, which gained widespread popularity for helping small and medium-sized businesses streamline their communication, has officially rebranded to Quo. Alongside the name change, the company announced a $105 million funding round and launched its most significant product update yet, an AI-powered front-office agent named Sona.
This announcement marks a critical step for the company as it expands beyond traditional business phone systems into a broader AI-driven communication platform designed to empower growing businesses worldwide.
From OpenPhone to Quo
When OpenPhone was founded, its mission was to disrupt outdated business phone systems that had barely evolved since the 1980s. Traditional solutions often failed to meet the needs of modern companies, particularly small and medium-sized businesses, which account for nearly 99% of all companies globally. These organizations needed scalable, flexible, and digitally integrated communication tools, something the old systems could not provide.
The rebrand to Quo embodies this mission. The name, inspired by the phrase status quo, serves as a reminder of why the company was created: to challenge conventional communication models and build something far beyond simple phone calls.
According to the company, this transformation is not about abandoning what made OpenPhone successful, but about redefining its identity to align with expanded goals. Quo remains committed to simplicity and value but now places greater emphasis on intelligence, automation, and customer engagement.
Sona: The AI Front Office Assistant
At the heart of Quo’s announcement is Sona, the company’s new AI agent that represents the next step in business communication. Originally designed to manage missed calls and automate responses, Sona has now evolved into a comprehensive front-office partner.
Sona can assist with sales, customer support, and lead management, ensuring that every customer interaction is handled smoothly and efficiently. The AI system integrates seamlessly into existing workflows, using intelligent automation to understand intent, respond naturally, and retain important details from each conversation.
Quo describes Sona as an extension of a business communication team, offering human-like responsiveness without requiring constant manual oversight. This allows businesses to maintain consistent customer engagement, even outside regular working hours.
Despite its advanced automation capabilities, Sona remains a no-code tool, enabling users to easily set preferences and manage interactions without needing technical expertise.
Fueling Growth and Innovation with $105 Million
To support this ambitious vision, Quo has raised $105 million in new funding. This investment will accelerate the company’s AI development, expand its engineering teams, and strengthen its platform to deliver even more powerful features for its users.
Investors’ confidence in Quo reflects strong belief in its long-term goal, to build a communication ecosystem where AI and human collaboration drive growth together. The company plans to use the capital to expand Sona’s functionality, integrate it with more business tools, and extend its reach across key global markets.
The funding also positions Quo to remain competitive in a rapidly evolving communication technology landscape, where players like Dialpad, Zoom, and RingCentral are also racing to integrate AI-driven systems.
Reshaping the Future of Business Communication
The rebrand to Quo and the launch of Sona signify more than a product update, they represent a new vision for the future of communication. Quo envisions AI as an active business partner that enhances human efficiency, allowing teams to focus on relationship-building, strategic growth, and innovation.
This move also mirrors a broader trend across the tech industry, where companies are merging AI automation with human interaction to create smarter, more adaptive communication tools.
In its official statement, Quo expressed gratitude toward its customers, team members, and investors for their continued trust and support. The company emphasized that this milestone is not an endpoint but the beginning of a larger mission; to deliver intelligent, customer-centric communication solutions for businesses of every size.
As Quo embarks on this next chapter, it reinforces a powerful message within the tech community: innovation is not about replacing human connection but enhancing it through intelligent design.
With its rebrand, significant funding, and the introduction of Sona, Quo is well-positioned to lead the next generation of AI-powered business communication.
